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Return Policy

Sunset scene

                   

If you are not entirely happy with your pre-loved laptop purchase, simply contact us within 48 hour's of delivery, to arrange a return.

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EASY RETURNS

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Ordered the incorrect item?  Your software not compatible?  No worries, just follow the following guidelines for an easy return:

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Log a return by sending an email with your name, telephone number and serial number of the laptop to info@techkinect.co.za 

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We'll get back to you within 48 hours to authorize the return.

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You can then send the product back to us via a secure courier. You’ll need to arrange and pay for the courier, you should also make sure the product is insured with the courier and securely packaged for the journey.

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Once we've received the product back we’ll check it over and then contact you with the next steps.

 

​If the item has been used or not returned in original condition, we will only make a partial refund to cover the diminished value of the product.

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MY PRODUCT ARRIVED DAMAGED

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We en-devour to package each parcel with great care.  Although it is rare that a unit arrives damaged, it can happen. The best option is to arrange insurance for your purchase, before delivery.  Shipping insurance is not included by default on any order, this includes online orders. Should your parcel/s be damaged/lost/stolen during transit, without insurance, we will not be liable to replace or exchange your parcel/s.  Personal collection can be arranged from our office in Irene, Centurion.

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MY PRODUCT IS FAULTY  

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If devices are no longer under manufacturers warranty, TechKinect offers a 6 and 12 month warranty to consumers for a nominal fee.  

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Report any faults to Techkinect, even if your device is still under the manufacturers warranty, and we will get it sorted.

 

We will aim to diagnose the fault and try to resolve it on the call – we find that over 50% of returns enquiries can be resolved over the phone.

 

  1. We'll arrange to collect the product. You should also make sure the product is securely packaged for the journey. Make sure you include all accessories that arrived with the product.

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   2.  Once we've received the product back we'll check it over and 

        then contact you with the next steps.

 

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WE'RE HERE TO HELP

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We love speaking to our customers!

 

We don’t hide our contact details away, feel free to get in touch whichever way suits you best.  See our contact us page, for the most ideal way for you to get in touch with us.

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STAYING ENVIRONMENTALLY FRIENDLY

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Secondhand laptops play a huge role in saving carbon emissions. Studies have shown that the long and complicated supply chains to transport laptop materials across the world create a enormous carbon footprint. Re-purposing laptops erases this trail, lowering the environmental impact of IT products.

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We support sustainably, maintaining of natural resources whilst still delivering great value!

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Call centre lady with laptop

30 Year's of I.T experience enables us to provide our customers with the following promise:

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Units go through rigorous testing and quality control to ensure only the best pre-owned laptops are sold to our customers.

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We work hard to cut out the middle-man and pass the savings on to our customers.

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We source only the best brands of secondhand laptops.

Store Location

1 Albert Road

Irene, Centurion

Gauteng

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Tel:  072 400 8685

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Please note:

Viewings are by appointment only

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Accepted Payment Methods

Instant eft payment logo
Visa payement logo
Masterpass payment logo
Mobicred payment logo 2
1 for you payment logo
Apple pay logo

© 2018 - 2024 TechKinect  All Rights Reserved.

Brand names are copyright, trademarks and/or registered trademarks of their respective owners.  The contents and layout of this website is copyright © 2018 TechKinect™.

Logo and trademarks are the property of TechKinect™®.   All prices  are inclusive of  VAT.  Prices and specifications are subject to change without notice. Limited stock is available. 

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